𝐒𝐚𝐧𝐝𝐫𝐨𝐧𝐞 𝐇𝐞𝐚𝐝𝐛𝐚𝐧𝐝 - 𝐆𝐞𝐧𝐬𝐡𝐢𝐧 𝐈𝐦𝐩𝐚𝐜𝐭 𝐂𝐨𝐬𝐩𝐥𝐚𝐲 𝐀𝐜𝐜𝐞𝐬𝐬𝐨𝐫𝐢𝐞𝐬
February 11, 2023 Custom Order
This is one of the custom orders from SNS in January. I didn't know that I couldn't receive messages from overseas customers in e-commerce. Fortunately, this customer is the one who has often shopped at our store and tried to contact via DM IG. After resolving the misunderstanding of not replying to messages in the e-commerce store (we did not receive messages from the system), finally our conversation continued in the DM and the check out process was done through our e-commerce store.
Many are considered when receiving orders, such as reference photos, selection of materials and product sizes and deadlines for working on orders. I usually talk about this with customers, before talking about the price of the product and the service received. After the deal, payment can be made through e-commerce stores or PayPal.
I don't like to linger on orders, so in less than 7 days I can usually complete the order (of course I ask for a lot of references and communicate quite a lot about the design so that there is no miss communication between the customer and us from the service / goods provider). Anyway, the custom order this time running smoothly is the result of customer trust in us and good two-way communication established in it.
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